Help & FAQs

General Questions

What is your returns policy?
We want you to be completely happy with your purchase. If you’re not satisfied, you can return your item within 30 days of receipt for a refund or exchange. Please ensure the item is unused and in its original packaging.

How long does delivery take?
Delivery times vary depending on your location. Most orders are processed within 1-2 business days and arrive within 3-5 business days for standard shipping.

Do you offer international shipping?
Yes, we ship worldwide! Delivery times and costs will vary based on your country.

Order Questions

How do I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this to follow your order’s progress.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible if you need to adjust your order.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.

Product Questions

Are your products ethically sourced?
Yes, we prioritize ethical sourcing and sustainability in all our products.

How do I care for my item?
Care instructions vary by product. Please refer to the label or product description for specific guidelines.

Do you offer gift wrapping?
Yes! We provide gift wrapping options at checkout.

Website & Account Questions

How do I reset my password?
Click the “Forgot Password” link on the login page and follow the instructions.

Can I save items to a wishlist?
Absolutely! Create an account to save your favorite items for later.

Why is my discount code not working?
Discount codes may have specific terms or expiration dates. Double-check the code or contact us for assistance.

Still need help?
If you have any other questions, feel free to reach out. We’re here to assist you!

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